Thursday, December 31, 2020

What is the compensation of a PC expert?

 What is the compensation of a PC expert? 


PC innovation influences regular day to day existence in the manner we get news and amusement and even the vehicles we drive. PC specialists fabricate the organizations that organizations and associations use to interface PC clients, share documents and hardware -, for example, printers - just as associate with the Internet. The schooling, area, and sort of industry in which the expert works affect the yearly compensation that he can procure. 


Types 


The specialization of the expert affects the normal yearly compensation of the equivalent. PC fix professionals acquire pay rates between US $ 22,458 and US $ 38,922, while PC network specialists procured pay rates between US $ 30,474 and US $ 47,331 in November 2010. The organization professional is answerable for the upkeep and fix of PCs. the business PC organization, while a PC fix expert deals with fixing equipment and peripherals. 


Schooling 


The more schooling a professional has in the field of PC innovation, the higher the compensation. For instance, an individual with a secondary school instruction who fills in as a PC network professional procures a time-based compensation between US $ 11.12 and US $ 18.50, while a specialist with a higher education can acquire between US $ 13.93 and US $ 20, 99 every hour. Those looking for a vocation as an organization expert are needed to seek after four year certifications in software engineering, programming, or data innovation. 


Geographic area 


The geographic area of the organization can adjust the compensation that a professional can acquire. The hourly rate for network specialists in Riverside, California, the most lucrative city, goes from $ 13.76 to $ 30.20 every hour, while those working in Philadelphia, Pennsylvania procure lower compensation, among the US $ 11.48 and US $ 24.42. Work in the PC business is relied upon to build 30% in the United States through 2018, as per the Bureau of Labor Statistics how much does a network technician make


Industry 


Data administrations industry innovation has the most significant pay for network specialists with hourly rates between $ 13.68 and $ 21.49 every hour. Laborers in this field can look for some kind of employment in wellbeing administrations, educational systems, Internet specialist co-ops, and programming organizations. 


Climb 


PC experts can progress to administrative positions or work as information base chairmen and investigators. Experts with specialized experience can begin vocations as free advisors.

Wednesday, December 30, 2020

computer networks Technicians in

 Operate, maintain and troubleshoot network systems

Operate and maintain data communication systems other than networks

Help users with network or data communication problems

Identify areas that need to modernize their hardware and software

Install hardware, network software, operating system software, and software applications

Turn on and off, as well as establish backup and disaster recovery operations, computer networks

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Data Cleansing Analyst (MedellĂ­n)

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Computer hardware test technician

Computer network technician

IT systems technician

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Computer systems analyst

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SKILL LEVEL

Expert

Tuesday, December 29, 2020

networking jobs salary

 Technical supervision is carried out during the deployment phase of any type of new telecommunications network and includes construction management, work supervision, quality control, control of deadlines and budget to avoid cost overruns, health and safety management, and tasks aimed at ensuring compliance with the regulations applicable to the client.

OUR SOLUTION

Applus + technical supervision teams ensure that customer objectives are achieved during the development or improvement of a telecommunications network, operations that often involve multiple actors of a diverse nature. Our work methodology is based on the use of web applications that allow the client to easily interact with the different companies involved.

 

We provide the following services:

Supervision of the deployment of mobile telecommunications networks (GSM, DCS, UMTS, WiMAX, LMDS)

Acquisition, sharing and transfer of sites

Supervision of fixed telecommunications and fiber optic networks

Incident management system in service networks

Prevention of occupational hazards

 

Our field teams work with applications for tablets or smartphones specially designed by Applus + (such as Moon or Movi +) that allow data to be recorded on the current state of work in the field. All information is analyzed and processed with the help of our data management and presentation tools, based on business intelligent (BI) solutions and adaptable to the client's needs, and the client has immediate online access to all relevant information about the client. draft.

 

Our twenty years of experience in this field in different locations around the world make us the perfect partner for a wide range of telecommunications projects.

WHO IS IT AIMED AT

Technical supervision is an amount for any project related to the development of a new telecommunications network, or sections of a network, in which several parties participate and for which the client requires the involvement of third parties for the purposes of supervision and guarantee. and quality control. The technical supervision services provide the client with information on the current status of the works, as well as peace of mind regarding project deadlines, quality and budget.

 

This service is aimed at any company responsible for the operation of telecommunications infrastructures, for the start-up, development or improvement of networks, or for managing incidents in their networks. It can also be useful for construction companies and suppliers involved in the installation of telecommunications equipment networking jobs salary.

ADVANTAGES AND BENEFITS

By using Applus + technical supervision services, our clients can:

Be assured that the project deadlines and schedule are met.

Reduce investment and development costs.

Adopt technical solutions and, at the same time, minimize investment.

Legalize sites.

Directly access instant, traceable and detailed information on the status of the project, allowing quick decisions to be made.

Quickly identify recurring problems or non-compliance with quality standards by project participants, allowing immediate action.


Sunday, December 27, 2020

what is a network technician

 

Profession ICT network technician / ICT network technician

Would you like to know what type of career and professions is best for you? Read our article on Holland codes what is a network technician.

Types of personalities
Realistic / Entrepreneur
Knowledge
ICT network hardware
ICT network routing
ICT network security risks
Capabilities
Create solutions to problems
Adjust the capacity of the ICT system
Identify suppliers
Use precision tools
Install electronic communication equipment
Install signal repeaters
Provide technical documentation
Apply ICT network diagnostic tools
Analyze bandwidth requirements

Tuesday, December 22, 2020

know to repair (or improve) your computer if you are not a handyman

 The first thing to do is ask for a detailed budget. However, getting one is not that easy, so if you already know that you are going to end up buying a new computer (for example: the computer that fails is several years old), it is best not to waste time.

If the equipment is turned off continuously, it may be that the ventilation (the coolers) is failing. The problem may be cleaning the fans, the vents, or changing them. Either way, it won't cost much.

If the screen does not work, it can be replaced by a used one, be it the desktop PC or even the notebook. In case you see stripes or everything looks the same color, you will have to change a component that should not cost too much.

If the hard drive is failing, it will have to be replaced. Of course, putting in a new disk will be cheaper than changing all the equipment. In addition, there is the possibility of recovering the data in case no information has been recorded on it (as long as the problem is not excessively serious, such as a wet or burned disc).

Read more: Take a good look at the offers: which smartphone has the best camera?

If the fault is in the board, you have to consult the technical service, but usually it is best to change the computer, because the fix is ??too expensive repair technician salary.

If the computer does not turn on: the problem can go from the charger or the cable until the entire computer has been burned by a power surge. It is best to ask for a quote, but if it is the latter case, the PC will surely have to be changed.

Everyone knows how much money they can spend but, as a general rule, if the arrangement is more than 50% of what it costs to buy a new one, it is best to buy a computer.

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Everything you need to know to repair (or improve) your computer if you are not a handyman

When it comes to aspiring to have a better computer , not everything involves buying a new one with dazzling features and a price that is as low as possible . Although the idea backs up some, it is possible to have a renewed team by simply daring to open its guts and change some of its components.

This option, however, has its risks: some of those elements that inhabit the interior of a computer can leave a good hole in our portfolio and, as if that were not enough, there are not few users who do not have the necessary knowledge to function with ease between cables and plates. However, there are several ways to improve a computer without spending a lot of money or having a degree in Computer Science. You just need to learn a minimum of DIY and spend a few hours:

More speed

A little push to RAM can change everything. Not surprisingly, it depends on this component how many programs can be used at the same time or how easily large files will be opened. Fortunately, installing additional RAM is not excessively complex: you just have to open the computer, identify the motherboard and check if there is a slot to add more modules. In case this visual check is too complex for the user dismantling their computer for the first time, there are tools available to find out what is necessary. Just run programs like CPU-Z to find out how much RAM is already installed and whether or not there is space available to add more. Once checked, it's time to open the case and get to work to put the new RAM in place.


In case the computer is a laptop, things are not so simple . Each model is different and, before opening anything, the ideal is to check how the guts of our team are arranged. Once it is known, a screwdriver and some plastic element that acts as a lever will most likely be more than enough to open the machine, locate the motherboard and install the RAM. Luckily, you don't have to wander through that vast world that is the internet in search of answers: on pages like Ifixit.com you can find the instructions for most models of the main brands and, thus, minimize the chances of falling on your face. with problems gutting the laptop.

More memory

The storage available on your computer influences too many things to let it become something outdated and insufficient: when there is little space left, not only will you not be able to download anything from the internet or install new programs, but you will also notice how most processes are slow down and using the equipment will become a real torture. However, updating available memory is really easy. In fact, and thanks to the existence of external hard drives, you only need to have the USB port at hand. From there, the user can move files and leave some free space on the computer. However, you will not be able to take anything from the operating system: for this you will have to dare to open the computer and proceed as in the case of RAM memory, replacing one hard disk with another. In case of opting for this option, nothing better than betting on an SSD memory, since it is possible to get them for a little less than 50 euros and turn the computer into a rocket , both when using it and simply when turning it on. If your computer is a laptop, more of the same: a good plan of your model (with a guide included, if possible), value and the bull.

Peripherals

When it comes to updating a computer, not everything is in the guts. In fact, although to change other parts such as the motherboard or the fan (something possible by paying less than 15 euros or making an outlay of more than 100, depending on what you need) the process is similar to that of the rest of the components, A change of keyboard, mouse or screen is much easier, a priori, and can also contribute to renewing our lifelong equipment. In both cases, you have to consider what you need this new accessory for. Whether it's a new (or second) screen or a new keyboard, it may be desired for a better gaming experience , or it may simply be to work on an upgraded computer whose components work perfectly. Second, you have to look at the price, at which point a whole world of possibilities opens up: in the case of monitors, without going any further, it is possible to have one to work with for less than 90 euros and yet , graphic designers or 'gamers' will have to scratch their pockets more and bet on screens of between 500 and 1,000 euros to update their equipment in a decent way.

Monday, December 21, 2020

computer reapir technician

 All PCs have a few fans, and it is one of the components that tends to break down as it is always running the most . At this point, is it worth trying to fix a broken PC fan , or is it better to throw it out and buy a new one outright? In this article we are going to assess the cost in money and effort involved in repairing a fan - or trying it - to see what is more worth it.


Statistically, fans are not the components that fail the most in a PC , but they still have a failure rate of 0.96% (compared to the component that fails the most, motherboards, with 1.90%). The reasons why they can get damaged are several, but generally they have to do with why your rotor has reached the end of its useful life; As it is always rotating, it has some wear on the bearings and there comes a time when it does not give more of itself.


If necessary, a fan like any other component can break down, and when that happens it is normal to think about getting a new one, right? However, many handymen and electronics enthusiasts might think of trying to repair the fan to give it a new life, but is it worth it?


How much does it cost to repair a PC fan?

That said, the main point of failure of a fan is its motor or its bearings. If the problem comes from the latter, it is not difficult to find bearings that can be used to replace the ones that come from the factory in addition to a little oil to lubricate them, but the problem lies in the difficulty of removing the series bearings and inserting the new ones. without breaking anything.


Bearings to repair a fan

If the fan has ball bearings, it can be repaired, but to remove them we will literally have to completely disassemble the motor and pry them out, with the risk involved in doing this because the plastic that houses them could break or crack. If the fan is not a bearing type, then repair is practically ruled out .


If the fan problem is due to the motor that has stopped working it could also be repaired by replacing it with a new one, but here the difficulty will be in finding one of the size, amperage and speed that is compatible with the fan, a practically impossible task.


Finally, if the fan has stopped working because a blade (or several) has broken or cracked, then you can throw it away directly. It is not worth it even if you want to try to glue it because you will never get it to be exactly the same, and any protrusion will make the fan not rotate homogeneously, generating a lot of noise and with the risk that the glued blade could fly away computer reapir technician.


Repair fan with a broken blade

So is it always better to buy a new one?

Taking into account the headaches and the difficulty involved in trying to repair a fan, the recommendation is that yes, it is always better to throw it away when it has stopped working and buy a new one. Even if you don't have a lot of money to invest in a good fan, there are quite decent ones for 5-6 euros that will give you a good service and will last you for many years.


It is not worth trying to repair a PC fan, especially considering the cost. You can find cheap fans for 5-6 euros easily in stores like Amazon, and even the highest-end fans will cost you 30 euros at most.


Friday, December 18, 2020

computer cleaning service near me

 How much does a computer technician earn? - A computer technician is in charge of the configuration, installation of technological and computer platforms. At present this is a highly sought after career especially in technology companies to allow a good functioning of these areas. The computer technicians are in charge of solving direct problems related to the computer equipment.



 

The computer technician has various possibilities in this area of ​​work, being able to choose the position of supervisor or database analyst. Likewise, these types of professionals, having verifiable experience, can choose to work independently. This is how this career is a very good paying one. So many want to know how much money a computer technician makes per month .


HOW MUCH DOES A COMPUTER TECHNICIAN CHARGE?

A specialist in computer technology is related to computing, software, hardware and all kinds of computer and communications problems. This is an area that affects many aspects of daily life, so a computer and its equipment are always in a part of our home or work. Therefore, this type of technician will always be needed.


It should be mentioned that a computer technician is not the same name as a Computer Engineer. These are two different professions, in addition to the fact that the engineer gets to earn a higher amount of money than a technician computer cleaning service near me.

HOW MUCH DOES A COMPUTER TECHNICIAN CHARGE?

A specialist in computer technology is related to computing, software, hardware and all kinds of computer and communications problems. This is an area that affects many aspects of daily life, so a computer and its equipment are always in a part of our home or work. Therefore, this type of technician will always be needed.


It should be mentioned that a computer technician is not the same name as a Computer Engineer. These are two different professions, in addition to the fact that the engineer gets to earn a higher amount of money than a technician.



 

The work of a computer technician can vary depending on the company as well as their salary. Your field of work is very broad, however your income can also be based on the number of people you serve. Estimating the salary of a regular computer technician, you can get to calculate between 800 to 1200 euros per month . Remembering also that in general they tend to have a secure clientele for technical computer maintenance.


We hope this article on the salary of a computer technician has been of interest to you. In case you have been wanting to read more, we definitely recommend reading one of the following related articles:


Salary of a sanitary guard

Salary of a video game programmer

Salary of a voice bender

Salary of a graphic designer

Salary of a programmer

Salary of a computer systems engineer


Thursday, December 17, 2020

computer repair salary

 Surely on more than one occasion a client has come to our store or business in this situation: a computer with a breakdown that is not clear if it is worth repairing or choosing to update it to a new one. As trusted IT advisors, our positioning will be essential for your decision.


Although, as always, the last word will depend on many factors, as an IT partner we must offer a solution. This will be different in some cases or others but it may have a common denomination: the time of the equipment, its benefits and the use that it will be given.


In this sense, an investigation by Techaisle, carried out in collaboration with Microsoft and Intel , reaches an interesting conclusion. If a computer is more than four years old, repairing it can cost 2.7 times more than buying a brand new one. The estimate of maintaining such a computer is valued at $ 2,736, the price of two or more computers.


REPAIRING A COMPUTER OLDER THAN 4 YEARS CAN COST 2.7 TIMES MORE THAN BUYING A NEW ONE


Obviously, it is necessary to take the study with a grain of salt, seeing who is behind it; companies interested in making the renewal of computers a constant. However, it is still a significant figure that collides head-on with the average age of a PC.


Despite awareness campaigns, initiatives and push by manufacturers and the IT channel, the PC market is outdated. Windows 7, despite being a 2009 operating system, is still the most widely used . It is true that Windows 10, the latest from Microsoft, is very close or even, according to some sources, already above it, but version 7 still represents more than 40% of the market computer repair salary.


Seniority synonymous with low productivity

Talking about an outdated PC park in Spain and the rest of the world is not at all risky. The same report points to an average age of the computers of the SMEs consulted of four years. A time that can even be longer depending on the sector and given use. And this can be a significant barrier to digitization.


An old computer is not only a device that may be slower or not support certain programs necessary for day to day. Facts that can lead to a slowdown in productivity that directly affects the client's business and by extension, digital transformation.


Additionally, older computers have much more limited support. This results in the absence of security updates that expose major gaps.


Wednesday, December 16, 2020

how much does a help desk technician jobs

 In ITIL 2011, the service desk owns the Incident Management process and is responsible for resolving incidents based on service level agreements with the goal of restoring services as quickly as possible and getting the customer back. to work. ITIL service desk responsibilities that are associated with incident management include:


Incident Management Support - Service desk administrators must ensure that the proper tools, processes, and skills are maintained across the service desk team to ensure timely and effective handling of incidents. Without proper support, the efficiency and performance of this ITIL service desk process is significantly reduced.

Incident Recording and Categorization : Service desk analysts are expected to maintain an accurate and up-to-date record of each reported incident, including the category / type of incident. Incidents should be organized and prioritized based on the level of disruption they cause. A service desk must properly allocate its resources for handling the most critical incidents.

Incident Resolution - Service Desk Analysts typically play the first-level support role within the IT organization - they are the ones answering the phone or responding to your message when you first contact IT, and your goal is always to resolve the incident on the first call and restore service as quickly as possible. In cases where it is impossible for a first-level support provider to resolve the problem immediately, the incident can be transferred to a second-level support analyst or a service desk supervisor.

Incident Resolution - Level 2 : Service Desk Supervisors have responsibilities beyond resolving escalated incidents, such as taking action themselves. External support is sometimes referred to as 3rd level support - a service desk supervisor must be able to understand the problem and find the right expert who can provide a timely resolution.

Major Incident Handling - Some incidents are classified as major incidents, which means they cause massive business disruption and must be addressed immediately. When this happens, the service desk must react by quickly escalating the issue, recruiting third-level support if necessary, and issuing timely communications and status updates to users. Again, the main goal of the service desk in a major incident is to establish a solution and restore service as quickly as possible help desk technician jobs.

Incident Management Reports - If the organization has a problem management process in place, most of the information it receives about problems will be sent to the service desk. When an incident is reported, service desk personnel work on the problem and manage escalations until an alternative solution is found. In cases where a workaround is found, but the error is not fully understood, the service desk team reports the incident to Problem Management, where the PM team will perform a root cause analysis and find a definitive solution for the incident.

IT organizations that want to efficiently meet these processes and additional ITIL requirements often implement service desk software such  as Cherwell® Service Management. Our ITSM suite of tools meets the requirements of 11 ITIL processes, including incident management and request fulfillment. It also helps automate some of the more tedious tasks associated with ITIL compliance, such as automatically generating incident and request logs.


Tuesday, December 15, 2020

tek systems careers

 The third main function of the service desk is as a single point of contact between the business and the IT organization for all IT-related communications. In light of what we've already discussed, you might think that most of these communications are related to service requests or Incident Management tickets, and for the most part, you'll be right. However, there is another type of communication that is an important part of the service desk responsibilities tek systems careers.


The ITIL service desk administrator is responsible for ensuring that users are proactively notified of existing or impending service outages that could threaten their productivity or cause excessive call volume. If multiple customers experience an error, there should be a proactive effort to disseminate the solution or solution throughout the company rather than having all employees calling IT throughout the day for resolution.


Additionally, there are times when IT will implement changes that affect the availability of services, or that will result in a reboot of systems that affects access to particular services for a short time. In these cases, ITIL service desk administrators must ensure that users receive advance notice and can prepare for the period of service unavailability.


Monday, December 14, 2020

entry level desk jobs

 The Service Desk

The Service Desk or Service Desk is also responsible for responding to customer requests, in fact it can do almost everything a Help Desk does. However, its functions go much further.


 


Service Desk


To better understand this idea, we need to take a closer look at the ITIL framework. This set of best practices provides a holistic view of IT, allowing companies, in addition to taking charge of solving customer problems; also focus on other important areas such as Incident Management, Change Management and Continuous Improvement entry level desk jobs.


 


Based on this set of best practices, the Service Desk also adopts a preventive approach that allows it to anticipate incidents; and create strategies that are oriented to optimize the infrastructure of the IT ecosystem within the company.


 


This global strategic vision of the Service Desk, allows positive influence not only the IT department, but also the area of ??finance, operations, Human Resources, etc.


Friday, December 11, 2020

remote help desk jobs

 The Service Desk

The Service Desk or Service Desk is also responsible for responding to customer requests, in fact it can do almost everything a Help Desk does. However, its functions go much further.


 


Service Desk


To better understand this idea, we need to take a closer look at the ITIL framework. This set of best practices provides a holistic view of IT, allowing companies, in addition to taking charge of solving customer problems; also focus on other important areas such as Incident Management, Change Management and Continuous Improvement entry level help desk technician.


 


Based on this set of best practices, the Service Desk also adopts a preventive approach that allows it to anticipate incidents; and create strategies that are oriented to optimize the infrastructure of the IT ecosystem within the company.


 


This global strategic vision of the Service Desk, allows positive influence not only the IT department, but also the area of ??finance, operations, Human Resources, etc.


Thursday, December 10, 2020

help desk technician

 The Help Desk

A Help Desk or Help Desk is a tool that organizations use to provide assistance or advice to clients in response to a particular request. It aims to provide information and technical solutions to customers.


 


Normally, Help Desks are made up of groups of technicians; who are in charge of using their specialized knowledge to find the solutions that best answer the questions or requests of the clients. This process of seeking and providing solutions is divided into two levels according to the complexity of the request:


 Level 1

This level handles common situations where the customer simply requests more information about a product or service. At this stage, the hotline is responsible for identifying needs and providing advice.


 Level 2

Here the level of complexity of the requests increases. Requests at this level typically require the technician to assist the customer in a more personalized way either through phone support or through On-site support help desk technician.


 


Help Desks offer quick and practical solutions to customers; they also represent a point of contact between the company and the consumer. This point of contact serves not only to solve problems but also to motivate customer loyalty with the brand.

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Wednesday, December 9, 2020

FIELD SERVICE MANAGEMENT: HOW TO IMPROVE THE CUSTOMER EXPERIENCE

 In terms of customer service, for professionals in the service sector, it is no longer the time for the “one shot”. Especially in B2B, clients opt for technical borrowers when looking for long-term services, so that clients have an increasing weight in the relationship of strength with borrowers.

 

To retain their contracts and maintain a constructive and profitable relationship in the long term, service providers must therefore make a number of efforts to ensure optimum quality of service while displaying responsiveness and efficiency.

 

How do you do this? Involving the client throughout the life cycle of the intervention.

Offer a dynamic and transparent customer experience

Do not forget that, in the private sphere, your clients are continually overwhelmed by proposals from brands that sell them an unprecedented and immersive experience for this or that product. Don't be surprised, therefore, if these same clients have the same kind of professional demands. It is your duty, as a service provider, to reflect on an A-to-Z engagement strategy for your clients. This requires defining the customer's journey: from receiving their request for intervention to sending the invoice, and establishing interactions with them through different channels at each stage of the life cycle of the intervention service supervisor salary.

 

By improving your communication through different channels (SMS or e-mails), you can maintain a lively and dynamic relationship with the client and thus work on your brand image and the quality of your experience. Especially when it comes to technical service, the customer is often in a stressful situation caused by a breakdown or deficiency in one of their equipment. Reinforcing communication and the experience lived by this, throughout the entire life cycle of the intervention, is an excellent tool to retain it.



  


Monday, December 7, 2020

field service job description

 It is known that a medical organization is atypical, every day it faces different types of adversity, as many as patients can reach it, that is why the people who control the processes must be the right ones. In other words, personnel prepared and trained in supervision are essential to detect errors or changes of course and correct them through specific advice field service job description.


To control its operation, it is necessary to know it and obtain sufficient information about it. The observation or verification of the performance or the result aims to obtain information on how things are going and what happens. Carry out an in-depth analysis of the risks, obstacles, limitations that arise, as well as the fulfillment of the objectives and areas of opportunity that improve the structure of the phenomenon.


Control of information and analysis of positions

The nursing supervisor has the responsibility of mastering the administrative area , therefore it is essential that he has the appropriate knowledge that allows him to implement supervision accurately, being identified through a job analysis, that is, a comparative review of demands (requirements) imposed by those tasks or responsibilities, what are the intellectual and physical requirements that each professional must have in order to perform the position efficiently, what are the responsibilities imposed by the position and under what conditions must be performed.


The nursing supervisor must possess a very wide range of knowledge, for example in quality of patient care, skills in decision-making and negotiation, be empathetic and decisive.


Training is basic

In order to fulfill this responsibility , training, education and training must be obtained until obtaining experience in the matter. Part of the daily activities of a supervisor is to study activity reports, review complaints and suggestions from users, present proposals to higher levels of comprehensive counseling programs, give or allow her subordinates to attend nursing courses , as well as monitor areas where you have repeatedly encountered errors.


Supervision is a process that maintains in parallel, together with the administrative process, the same steps of planning, organization, integration, direction and control in order to obtain the expected results.


Leadership and skills

In all these steps, effective leadership must be maintained, which is essential for an organization to function efficiently and fully fulfill its mission. Leadership is guiding, leading, directing, and preceding.


He will apply his capacities to the maximum, put them into practice, he will know how to lead the organization on the best path and during the trajectory he will know how to achieve success. To do this, he must direct and enhance the best skills of each person who makes up his work group. Each leader will perform them through their own style, according to the innate or acquired abilities of each one.




Friday, December 4, 2020

Palo Alto vs. Fortinet

 We needed to configure the Internet-facing firewall for a customer to block encrypted files such as protected PDF, ZIP, or Microsoft Office documents. We tested it with two next-generation firewalls, namely Fortinet FortiGate and Palo Alto Networks. The experiences were quite different ...


Note that the Internet connection must be either unencrypted itself, ie, HTTP or FTP, or some TLS inspection / MITM techniques must be used to look into those encrypted streams such as HTTPS. Otherwise no firewall can ever recognize what kind of files are transferred over those connections. For our test purposes we used some test files at http://testfiles.webernetz.net/ . Since that webpage runs via HTTPS and plain HTTP we could run our tests without further security burdens. We tested a Palo Alto Networks PA-200 with PAN-OS 8.1.2 with threat version “8030-4788 (06/12/18)” and a Fortinet FortiGate FG-90D with firmware v5.6.4 .


For each firewall we did two runs, one with plain documents and another with encrypted documents. We downloaded four different document types in this order: docx, pdf, xlsx, zip . For every download we initiated a new HTTP session in order to have them distinguishable (different source ports). Before those tests we configured a “File Blocking” (Palo) and a “Data Leak Prevention” (Forti) profile in order to block encrypted file types:


Results Palo

The Palo Alto Networks firewall correctly identifies the four plain documents as seen in the "Data Filtering" log section. Depending on the file type a couple of different log entries are generated, though I downloaded only one document at a time. (I really do not know why the last run, source port 4025, in which I ONLY clicked the zip file also shows a download of the docx and pdf file. Maybe this is kind of a pre-download from the used Firefox 60.0 browser? )


Coming to the encrypted files, Palo Alto Networks does not recognize them correctly anymore . Bath. The two Microsoft Office files (docx, xlsx) are only detected as “Microsoft MSOFFICE” but not as “encrypted-docx” or “enrcypted-xlsx”. Note that I configured a “File Blocking” profile to block exactly those file types. Not working! At least the encrypted PDF and zip file is correctly identified:


We opened a ticket at the support portal from PAN. After some troubleshooting they admitted that it's not working. Hence, it is not a configuration error on our side, but a security malfunction. Bad design or whatever.


Results Forti

No problem with the plain documents as well. All four types are correctly identified by the FortiGate cyber security intern salary :


Conclusion

This one clearly goes to Fortinet. Palo Alto Networks fails at least for two out of our four test documents. To my mind it's not excusable for a firewall that has “encrypted-docx” or “encrypted-xlsx” file types is not able to detect them at all. What's up guys?


By the way: This was not the first time I struggled with the file blocking by PAN. Have a look at this blog post from 2013: Palo Alto File Blocking: Benefits and Limitations .


Thursday, December 3, 2020

File Blocking Shootout - Palo Alto vs. Fortinet

 File Blocking Shootout - Palo Alto vs. Fortinet

We needed to configure the Internet-facing firewall for a customer to block encrypted files such as protected PDF, ZIP, or Microsoft Office documents. We tested it with two next-generation firewalls, namely Fortinet FortiGate and Palo Alto Networks. The experiences were quite different ...


Note that the Internet connection must be either unencrypted itself, ie, HTTP or FTP, or some TLS inspection / MITM techniques must be used to look into those encrypted streams such as HTTPS. Otherwise no firewall can ever recognize what kind of files are transferred over those connections. For our test purposes we used some test files at http://testfiles.webernetz.net/ . Since that webpage runs via HTTPS and plain HTTP we could run our tests without further security burdens. We tested a Palo Alto Networks PA-200 with PAN-OS 8.1.2 with threat version “8030-4788 (06/12/18)” and a Fortinet FortiGate FG-90D with firmware v5.6.4 .


For each firewall we did two runs, one with plain documents and another with encrypted documents. We downloaded four different document types in this order: docx, pdf, xlsx, zip . For every download we initiated a new HTTP session in order to have them distinguishable (different source ports). Before those tests we configured a “File Blocking” (Palo) and a “Data Leak Prevention” (Forti) profile in order to block encrypted file types:


Results Palo

The Palo Alto Networks firewall correctly identifies the four plain documents as seen in the "Data Filtering" log section. Depending on the file type a couple of different log entries are generated, though I downloaded only one document at a time. (I really do not know why the last run, source port 4025, in which I ONLY clicked the zip file also shows a download of the docx and pdf file. Maybe this is kind of a pre-download from the used Firefox 60.0 browser? )


Coming to the encrypted files, Palo Alto Networks does not recognize them correctly anymore . Bath. The two Microsoft Office files (docx, xlsx) are only detected as “Microsoft MSOFFICE” but not as “encrypted-docx” or “enrcypted-xlsx”. Note that I configured a “File Blocking” profile to block exactly those file types. Not working! At least the encrypted PDF and zip file is correctly identified:


We opened a ticket at the support portal from PAN. After some troubleshooting they admitted that it's not working. Hence, it is not a configuration error on our side, but a security malfunction. Bad design or whatever cyber security intern salary.


Results Forti

No problem with the plain documents as well. All four types are correctly identified by the FortiGate :


Conclusion

This one clearly goes to Fortinet. Palo Alto Networks fails at least for two out of our four test documents. To my mind it's not excusable for a firewall that has “encrypted-docx” or “encrypted-xlsx” file types is not able to detect them at all. What's up guys?


By the way: This was not the first time I struggled with the file blocking by PAN. Have a look at this blog post from 2013: Palo Alto File Blocking: Benefits and Limitations .


Wednesday, December 2, 2020

7 main notes in Computer Security

 Apple yesterday delivered the last form of macOS Sierra 10.12 as a free update and it was reported with no under 65 weaknesses that were tended to in this adaptation of the working framework. 


Tormented with 16 imperfections, the "apache_mod_php" module, answerable for deciphering the PHP code, was the most influenced segment on the stage. The most critical of these issues could prompt a surprising end of the application or the execution of discretionary code. 


Unique wellspring of data. 


two-notes 


BlackBerry incorporates portable security 


cell phone 160245_960_720 


The BlackBerry organization and the security firm Zimperium have declared that the insurance framework accountable for Zimperium is presently coordinated with the BlackBerry EMM, which contains the Good Technology and BES12 undertaking portable administration frameworks. 


Ordinarily EMMs do exclude security against malware or dangers made by programmers, clients commonly require an outsider assurance framework to run in their versatile administration framework. 


Unique wellspring of data. 


three-notes 


Trojan influences UK banks 


dollar-213619_960_720 


Customers of 18 banks in the UK have been focused by hoodlums in missions directed by the most recent adaptation of the Qadars banking Trojan. 


Qadars has been around since 2013, however IBM's X-Force specialists asserted that the third form of the malware was delivered from the main quarter of this current year. Since 2015, crooks have been utilizing the malware in assaults focusing on Australia, Canada, the United States, and the Netherlands, however the most recent variation has been set to influence the United Kingdom too. 


Unique wellspring of data. 


four-notes 


German ideological groups are influenced 


demokratie-1536654_960_720 


German ideological groups have been the casualties of another round of assaults, after the Berlin homegrown covert agent office blamed Russia for a progression of tasks focused on reconnaissance and damage. 


Legislators and workers of numerous ideological groups got messages indicating to be sent from NATO central command, which rather contains a connection that introduces spyware on the casualty's PC. 


Unique wellspring of data. 


five-notes 


They issue a wellbeing guide for vehicles 


brilliant vehicle 1342789_960_720 


In its most extensive explanation on self-governing vehicles, the United States Department of Transportation has given a bunch of 15 rules for assessing government wellbeing, covering issues from Information Security, discovery enrollments, and how a vehicle would be taken care of. conceivable moral inquiries. 


The Obama organization additionally said it should seriously think about looking for the ability to develop self-driving innovation and said states ought not issue singular principles jobs for comptia a+


Unique wellspring of data. 


six-notes 


They recognize downloads on the Dark Web 


console 824317_960_720 


Wrongdoing partners in Eastern Europe are utilizing another apparatus to distinguish the most well known downloads and document shares on the web and are flooding them with malware. 


More than 1.6 million records including certifications to online administrations, login accreditations for gaming and web-based media stages, corporate assets and spilled data, have turned on the Dark Web therefore. 


Unique wellspring of data. 


seven-notes 


Linux establishment obstructed 


window-1231892_960_720 


As per a distributed record , Microsoft's PC marking program currently requires locking of PCs. One client found that his Lenovo Yoga PC has a SSD with an arrangement that Linux can't comprehend and the BIOS has additionally bolted it so that can't be killed. 


At the point when he guaranteed that he couldn't introduce Linux on his PC, the appropriate response he got was: "This framework has the Signed Edition of Windows 10 Home introduced. It was hindered because of our concurrence with Microsoft. " The most exceedingly terrible of everything is that at the hour of purchasing the result of that brand, the PC marked with that trademark didn't come.

Tuesday, December 1, 2020

Does the A + certification require attending any class?

 Does the A + certification require attending any class?

You do not have to take any specific course to earn an A + certification; You just have to pass your two exams . But as CompTIA recommends, learning and testing go hand in hand, with each increasing success for the other. An analysis of candidates for CompTIA certification shows that exam passing rates are significantly higher among those who trained compared to those who did not comptia a jobs.


Even if you're comfortable with your general IT knowledge, it's a good idea to brush up on what the exams cover. It is always best to sit down on an exam terminal when you know what to ask.


Most of the chain's bookstores carry a large number of exam study materials in the A + certification. You can also order books online. "Exam Cram" and "A + Certification for Dummies" are known to work well as preparation tools. To access one of CompTIA's approved books, see Mike Meyers "CompTIA A + Certification Exam Guide, Ninth Edition".


Monday, November 30, 2020

a + certification jobs

 A CompTIA confirmation can take your vocation to the following level. 


CITSS - Certified IT Support Specialist: 


This Certification is granted by taking the courses with IAT and passing the individual CompTIA A + and CompTIA Network + tests. 


IATcomptiaA 


CompTIA A + 220-1001 and 220-1002 - New Series 


CompTIA A +; is the establishment of your IT profession (Online Course.) 


CompTIA A + is the favored capability accreditation for IT specialized help and operational jobs. It's about substantially more than simply a PC fix. It is the business standard for IT uphold occupations. In excess of 30,000 open positions in the United States alone look for CompTIA A + affirmation as a necessity to be employed. Normal compensations for these positions are finished $ 50,000 per year. * 


Hours: day in and day out 


Dates: - Access for one year. 


IATcomptiaN 1 


CompTIA Network + Online Course In Spanish 


It is a confirmation that builds up a profession in IT foundation that covers investigating, arrangement, and organization the board. There are in excess of 155,000 openings for IT organizing occupations in the United States with a middle compensation of more than $ 75,000. * 


Hours: Monday, Wednesday 6:00 pm - 9:00 pm 


Dates: - 2,4,9,16,18,23,25,30 Nov - 2020 


IATcomptiaS 1 


Add 


CompTIA Security || Online Course In Spanish 


This confirmation furnishes you with the fundamental aptitudes important to perform basic security works and build up your IT security profession. Online protection pro positions are relied upon to become 25% and give a normal compensation of more than $ 98,000. 


Hours : Monday, Wednesday 6:00 pm - 9:00 pm 


Dates: - to be concurred 


D8oPeB 


Subsequent to finishing the course and ideally the test, the member can apply to the accompanying positions : 


Vocation Opportunities CompTIA A + Professionals a + certification jobs


• Service Desk Analyst 


• Help Desk Tech 


• Technical Support Specialist 


• Field Service Technician 


• Associate Network Engineer 


• Data Support Technician 


• Desktop Support Administrator 


• End User Computing Technician 


• Help Desk Technician 


• System Support Specialist 


CompTIA Network Professionals + 


• Network Field Technician/Engineer 


• Network Administrator 


• Help Desk Technician 


• Network Support Specialist 


• Network Analyst 


Experts CompTIA Security + 


• Systems Administrator 


• Network Administrator 


• Security Administrator 


• Junior IT Auditor/Penetration Tester 


• Security Specialist 


• Security Consultant 


• Security Engineer 


Tribute: 


The educator drove the class well indeed and the course material, the innovation (equipment/programming) utilized in the homeroom was magnificent. J. Marrero/CompTIA A + Network + Student

Friday, November 27, 2020

computer repair jobs entry level

 The 7 main notes in Computer Security

Apple yesterday released the final version of macOS Sierra 10.12 as a free update and it was announced with no less than 65 vulnerabilities that were addressed in this version of the operating system.


Plagued with 16 flaws, the "apache_mod_php" module, responsible for interpreting the PHP code, was the most affected component on the platform. The most significant of these problems could lead to an unexpected termination of the application or the execution of arbitrary code.


Original source of information. 


two-notes


BlackBerry integrates mobile protection

 


smartphone-160245_960_720


 


The BlackBerry company and the security firm Zimperium have announced that the protection system in charge of Zimperium is now integrated with the BlackBerry EMM, which comprises the Good Technology and BES12 enterprise mobile management systems.


Normally EMMs do not include protection against malware or threats made by hackers, users typically require a third-party protection system to run in their mobile management system.


Original source of information. 


 


three-notes


Trojan affects UK banks

 


dollar-213619_960_720


 


Clients of 18 banks in the UK have been targeted by criminals in campaigns conducted by the latest version of the Qadars banking Trojan.


Qadars has been around since 2013, but IBM's X-Force researchers claimed that the 3rd version of the malware was released from the first quarter of this year. Since 2015, criminals have been using the malware in attacks targeting Australia, Canada, the United States, and the Netherlands, but the latest variant has been set to affect the United Kingdom as well.


Original source of information. 


four-notes


German political parties are affected

 


demokratie-1536654_960_720


German political parties have been the victims of a new round of attacks, after the Berlin domestic spy agency accused Russia of a series of operations aimed at espionage and sabotage.


Politicians and employees of many political parties received emails purporting to be sent from NATO headquarters, which instead contains a link that installs spyware on the victim's computer.


Original source of information. 


five-notes


They issue a safety guide for cars

 


smart-car-1342789_960_720


 


In its most comprehensive statement on autonomous vehicles, the United States Department of Transportation has issued a set of 15 guidelines for evaluating federal safety, covering issues from Information Security, black box registrations, and how a vehicle would be handled. possible ethical questions.


The Obama administration also said it might consider seeking the power to improve self-driving technology and said states should not issue individual rules.


Original source of information. 


six-notes


They identify downloads on the Dark Web

 


keyboard-824317_960_720


 


 


Crime syndicates in Eastern Europe are using a new tool to identify the most popular downloads and file shares on the web and are flooding them with malware.

More than 1.6 million records including credentials to online services, login credentials for gaming and social media platforms, corporate resources and leaked information, have turned on the Dark Web as a result.


Original source of information. 


 


seven-notes


Linux installation blocked

 


window-1231892_960_720


 


According to a published document , Microsoft's PC signing program now requires locking of PCs. One user found that his Lenovo Yoga laptop has an SSD with a configuration that Linux cannot understand and the BIOS has also locked it so that cannot be turned off computer repair jobs entry level.


When he claimed that he was unable to install Linux on his computer, the answer he got was: “This system has the Signed Edition of Windows 10 Home installed. It was blocked due to our agreement with Microsoft. " The worst of all is that at the time of buying the product of that brand, the computer labeled with that characteristic did not come.


Thursday, November 26, 2020

jobs with comptia a+

 GET READY FOR YOUR COMPTIA A + CERTIFICATION!

Have you heard of CompTIA A +? If you like the tech industry, this might interest you. Next, we will tell you what it is and what it is for. CompTIA A + is part of the Computing Technology Industry Association (CompTIA) , a non-profit organization that assesses aspects related to the technology sector through exams. There are many of these exams that certify the skills of professionals in the information technology industry, one of the most internationally recognized is CompTIA A +, which is focused on certifying hardware technicians at a beginning level . Those who successfully pass it will be certified as computer technicians. But why should I take the CompTIA A + certification? Next, we will show you 7 reasons why it is important to prepare and make the decision to certify yourself:

The advancement of the technology sector is very noticeable to everyone, technology is expanding and is becoming closer to companies.

Brands and people are looking for certified professionals who can take control of the operation and maintenance of their computers and other technological equipment that are part of a company.

 

In 2020, world investment in information technology services would be US $ 733.9 Billion.

 

The estimated salary increase for those who work in this sector would be 14.5% in 2024 .

 

CompTIA A + certification is key to new opportunities and higher salaries.

Professionals who have this certification strengthen your organization.

 

If you are a student, this certification will prepare you to go out and perform successfully in the information technology sector, since you will have the skills to achieve it.

The CompTIA A + certification focuses its teaching methodology on practice rather than theory , and covers topics such as: repair of computers, hard drives, power supplies, CPUs, network cards, laser printers, as well as systems operating, memory management, configuration files and a little history of each of them. Additionally, it establishes practices in networks and security. To successfully complete your CompTIA A + certification, you need to take two tests: a hardware test and another test with operating systems, which is focused on Microsoft Windows systems. You ask yourself then, who can take this certification? The answer is: everyone. This certification can be taken by any person who wishes to obtain international validation as a qualified professional in computer-related matters. Have you decided to get certified? If so, it is important that you begin to prepare yourself to obtain those excellent results that you hope to obtain in your exam. Prepare to face the challenges of information technology and boost your technology skills in areas of high labor demand. Our IT Fundamentals certification will help you train and prepare to take your CompTIA exam and pass it quickly. Become an expert in the information technology sector. Get certified with Next U jobs with comptia a+!  


Wednesday, November 25, 2020

what does a help desk analyst do

 What is a Service Desk?

It is important to differentiate between what is the Traditional Help Desk (which we talked about in the previous point) and what is Help Desk in the Management of Information Technology Services ( IT Service Management , ITSM).


To avoid confusion, this last variable is usually called the Service Desk.


A Traditional Help Desk is limited in terms of incident management, support and provision. In other words, its functions are basic compared to an ITSM Service Desk .


ITSM serves a strategic vision that adds value to the company, and it does so through IT solutions in which it integrates people, processes and technology what does a help desk analyst do.


ITSM contributes to making the connection between IT and the strategy that an organization considers.


Specifically, the strategy proposed by ITSM helps organizations measure the impact of IT on their business processes. That is why we speak of an evolved Help Desk, that is, an IT Service Desk (service desk ).


Tuesday, November 24, 2020

service desk agent

 IT service requests are handled through the service desk

Although the service desk handles both Incident Management and Request Fulfillment, it would be a mistake to think that these primary IT service desk responsibilities are equally important to the service desk analysts. In most cases, service requests are relatively minor and do not reflect a high priority issue. Users may call and request that their password be reset, or for software to be installed on their machine, or they may simply be requesting information.


However, the service desk ensures that employees have one place to turn for the most basic IT service problems that they cannot solve on their own. The ITIL service desk responsibilities for request fulfillment include:


Request fulfillment support - Similar to the incident management support process, the service desk administrator must ensure that tools, processes, personnel and training are properly maintained to perform a request fulfillment process effective and efficient. This includes training helpdesk analysts on how to serve customers, as well as creating a service catalog and including automated self-service options that proactively reduce the number of service requests and help maintain customer service requests. agreed service levels.

Request log and categorization - Service requests, such as incidents, are logged and classified according to their type and priority. Importantly, the service desk analysts must include a verification step to validate that the person submitting the service request is authorized to do so service desk agent.

Execution of the request model : it means fulfilling the requests of the clients in a suitable time frame. IT departments must manage expectations by agreeing with the company on the level of service to be provided and ensuring that requests are fulfilled within the agreed schedule.

Request Closure and Evaluation : The service desk has the same reporting responsibilities for the request fulfillment process as it does for the incident management process. If issues or bugs are discovered that require further attention, they should be moved to Issue Management for a root cause analysis. Otherwise, the service desk must generate an Application Record with all the most important information about the application so that it can be documented for further analysis and investigation.

Request fulfillment and incident management can be equally important processes within the IT organization. When customers cannot access your machine because they forget their password, it is important that a member of the service desk staff is available to offer a quick password reset that can quickly reconnect. At the same time, this is exactly the type of service that can be automated through a service catalog that offers self-service. Service desk staff must continually develop a knowledge base and self-service portal that enables customers to handle IT issues on their own when convenient and reduces the burden on the service desk.


Sunday, November 22, 2020

it help desk roles and responsibilities

 ROLES AND THEIR DEFINITION

ITIL establishes that a role is a set of responsibilities and authorities that are conferred on one or more individuals to interact with other assets and offer a comprehensive service. To correctly define a role, we must assign it:


A title that distinguishes it from others.

Responsibilities that focus their efforts on specific results of a service or process.

Authority, conferred to enable the fulfillment of assigned responsibilities.

It is important that the assignment of responsibilities and authorities is done correctly to promote success in the activities of a given role. There are two possible scenarios when these elements are not adequately combined it help desk roles and responsibilities:


The authority exceeds the responsibility: In this case the authority is wasted because even if the organization confers the necessary elements (hierarchical or otherwise) to carry out actions, if they are not part of its responsibility, the authority simply cannot be used effectively. Worse still, we fall into the risk of the role intervening in matters that are not relevant to its objectives, falling into distractions.

Responsibility exceeds authority: This is the riskiest and sadly most common scenario in organizations. Responsibilities greater than authority are assigned to roles, setting objectives that they simply are not able to fulfill because they do not have the necessary elements.

Read: 5 IT Strategies to Generate Business Value


In the example I described at the beginning of the article, the Service Desk Manager had the goal of aligning the IT organization to better service provisioning practices. However, it lacked the authority to take action to accomplish that goal. Authority is expressed through role capabilities within the organization. These capacities must be recognized by the rest of the colleagues to be able to assign the appropriate importance. In an extreme case, the Service Desk ManagerIt should have had the necessary authority to take actions (warning or otherwise) on the rest of the personnel that did not follow the best practices. Lacking this power, the rest of the organization naturally did not recognize the importance of strategy or the manager's perception.


BEYOND DEFINITION

Once the roles are defined (with their appropriate responsibilities and authorities), it is necessary that the roles are managed correctly. That is, there must be appropriate mechanisms to determine what roles the organization needs and what kind of knowledge they must have to carry out their tasks properly as well as measure their performance.


Staff training must be strictly aligned with their activities within the organization. Insufficient training produces personnel without the necessary knowledge to carry out their tasks in the best way. Exaggerated training affects the organization through distractions and higher costs.


During our webinar, we will explore more details about defining and properly managing roles as well as ways to motivate staff and perform at their best.


 




Friday, November 20, 2020

help desk roles and responsibilities

 Differences between Help Desk and ITSM Service Desk

Traditional Help Desk

It allows dealing with incidents within the technology infrastructure or the services it provides.

Facilitates communication between the user and the support team.

It keeps the infrastructure and services active on a day-to-day basis.

Keep a record and control of cases .

Communication with users is established by phone, email or in person.

Has basic skills of a call center help desk roles and responsibilities.

Manage telephone services.

Refer requests to other departments for processing.

It receives the request and redirects it to the technicians specialized in that task.

It offers support services supported by its own or external technicians to the company.

It also has more technical skills to manage incidents.

Its human team has basic IT skills and knowledge to solve certain incidents in the first instance.


Wednesday, November 18, 2020

help desk agent job description

 HELP DESK, BENEFITS FOR COMPANIES

All companies have ever encountered Information Technology (IT) problems or processes that cannot be solved with existing resources and generally you have to go to someone outside to help us, even sometimes you have no idea who to turn to or what is the next step to solve them, this is where you can enter a help desk.

Another frequent problem within organizations is that there are some tasks that are left unattended due to forgetfulness or some other cause on the part of staff or areas with a higher workload , which can lead to an increase in complaints due to poor internal service and towards customers.

It is just in those kinds of problems where a table helpscan help us, since it works as a central point of IT assistance for any situation required. However, it requires having well-defined processes to have a good result where priorities are addressed in a timely manner and all cases are followed up help desk agent job description.


Tuesday, November 17, 2020

service desk agent job description

 Differences between Help Desk and ITSM Service Desk

Traditional Help Desk how to get help desk experience

It allows dealing with incidents within the technology infrastructure or the services it provides.

Facilitates communication between the user and the support team.

It keeps the infrastructure and services active on a day-to-day basis.

Keep a record and control of cases.

Communication with users is established by phone, email or in person.

Has basic skills of a call center .

Manage telephone services.

Refer requests to other departments for processing.

It receives the request and redirects it to the technicians specialized in that task.

It offers support services supported by its own or external technicians to the company.

It also has more technical skills to manage incidents.

Its human team has basic IT skills and knowledge to solve certain incidents in the first instance.


Monday, November 16, 2020

IT service desk

 IT service desk


It fulfills all the functions of a Help Desk.

It allows planning, structuring and providing the delivery of IT services.

It is the central and single point of contact between users and ITSM.

Helps restore service to the user with minimal impact and generates reports.

It includes a catalog that defines what resources and processes are needed for each service.

It allows the service to be requested by the user it help desk qualifications.

Use satisfaction surveys and KPIs ( key performance indicator r - key performance indicator ).

Provides support to all departments of the organization under the name of enterprise service management ( business service management ).


Friday, November 13, 2020

What is logistics engineering important in a company?

 The logistics engineering is one of the most important elements of any supply chain. However, it is not a specific function; it is, in essence, several responsibilities that converge in this concept.


Those who dedicate themselves to this work know that they face the difficult challenge of managing the optimization strategies of the elements that intervene in the logistics processes, as well as achieving maximum performance in each of its phases.


That is, we talk about a strategic and cross function, which runs directly or indirectly each of the agencies or departments where the company is divided, and that's why it should take as their decisions always within the framework of the planning and coordination.

What would happen if logistics engineering did not exist?

To give you a more precise idea of ??the importance of logistics engineering in any company, regardless of its singularities of nature, operating structure or sector of influence, let's take a look at what would happen if a business depended on its supply chain will not implement these types of activities.


There would be no control, monitoring or solution of the possible incidents that could arise at the logistical level in any phase of the processes.

The quality of customer service would be greatly affected. In this case, logistics engineering is in charge of planning and studying demand cycles to offer better products.

Internally, logistics processes would no longer be effective. The supply chain would be left at the mercy of improvisation and partial solutions.

Overproduction and unnecessary movements in production processes would abound . It would be a direct consequence of not having the improvement tools that generally accompany logistics engineering.

Measurement, comparison and evaluation would cease to exist effectively, since there would be no logistical indicators to determine whether the activities or solutions implemented obtain the expected results.

Productive costs would not have an exact or approximate estimate, which would make budgeting difficult.

 


Logistics engineering, a job with comprehensive knowledge

Planning, administrative and operational management, warehouse control and the flow and transport of goods are not the only knowledge that those who are dedicated to logistics engineering in any company should have operating engineer job description.


The trends in this matter indicate, in fact, an expansion of competencies to exercise this function effectively.


For example, right now it is required, in addition to specific knowledge, others that come from various disciplines and professional fields: technical sciences, economics, finance, project management (especially industrial) and administrative management.


Also the human sciences component is important. Professionals seeking opportunities in logistics engineering must have tools such as leadership and strategic vision, motivation, team management, effective communication, and conflict resolution.


Thursday, November 12, 2020

If Industrial Processes and Operations

 Industrial Processes and Operations




PROFESSIONAL ACTIVITY

The Industrial Process and Operations Engineer will be able to work in:


The economic sectors: extractive, manufacturing and services, private or public, developing their professional skills, with a sustainable approach, that allow them to apply their skills related to the design and development of products, design and implementation of processes, administration of operational activities and administrative aspects of a plant or company, including the implementation, development and control of projects

LABOR FIELD

The Industrial Process and Operations Engineer may perform as:


Engineer, Area Chief, Superintendent, Manager, Director, in areas of: Production, Quality, Product Engineering, Manufacturing Engineering, Logistics, Technological Innovation, Projects, Technical Support, among others software operations engineer.

Knowledge and skills:


- Mathematical Thinking.


- Analytical thinking


- Linguistic ability and reading comprehension


Wednesday, November 11, 2020

senior operations engineer salary

 PROFESSIONAL ACTIVITY

The Industrial Process and Operations Engineer will be able to work in:


The economic sectors: extractive, manufacturing and services, private or public, developing their professional skills, with a sustainable approach, that allow them to apply their skills related to the design and development of products, design and implementation of processes, administration of operational activities and administrative aspects of a plant or company, including the implementation, development and control of projects

LABOR FIELD

The Industrial Process and Operations Engineer may perform as:


Engineer, Area Chief, Superintendent, Manager, Director, in areas of: Production, Quality, Product Engineering, Manufacturing Engineering, Logistics, Technological Innovation, Projects, Technical Support, among others senior operations engineer salary.

Knowledge and skills:


- Mathematical Thinking.


- Analytical thinking


- Linguistic ability and reading comprehension


Tuesday, November 10, 2020

operations engineer google

 Why is logistics engineering important in a company?

The logistics engineering is one of the most important elements of any supply chain. However, it is not a specific function; it is, in essence, several responsibilities that converge in this concept.


Those who dedicate themselves to this work know that they face the difficult challenge of managing the optimization strategies of the elements that intervene in the logistics processes, as well as achieving maximum performance in each of its phases.


That is, we talk about a strategic and cross function, which runs directly or indirectly each of the agencies or departments where the company is divided, and that's why it should take as their decisions always within the framework of the planning and coordination.

What would happen if logistics engineering did not exist?

To give you a more precise idea of ??the importance of logistics engineering in any company, regardless of its singularities of nature, operating structure or sector of influence, let's take a look at what would happen if a business depended on its supply chain will not implement these types of activities.


There would be no control, monitoring or solution of the possible incidents that could arise at the logistical level in any phase of the processes.

The quality of customer service would be greatly affected. In this case, logistics engineering is in charge of planning and studying demand cycles to offer better products.

Internally, logistics processes would no longer be effective. The supply chain would be left at the mercy of improvisation and partial solutions.

Overproduction and unnecessary movements in production processes would abound . It would be a direct consequence of not having the improvement tools that generally accompany logistics engineering.

Measurement, comparison and evaluation would cease to exist effectively, since there would be no logistical indicators to determine whether the activities or solutions implemented obtain the expected results.

Productive costs would not have an exact or approximate estimate, which would make budgeting difficult.

 


Logistics engineering, a job with comprehensive knowledge

Planning, administrative and operational management, warehouse control and the flow and transport of goods are not the only knowledge that those who are dedicated to logistics engineering in any company should have operations engineer google.


The trends in this matter indicate, in fact, an expansion of competencies to exercise this function effectively.


For example, right now it is required, in addition to specific knowledge, others that come from various disciplines and professional fields: technical sciences, economics, finance, project management (especially industrial) and administrative management.


Also the human sciences component is important. Professionals seeking opportunities in logistics engineering must have tools such as leadership and strategic vision, motivation, team management, effective communication, and conflict resolution.


Monday, November 9, 2020

SPECIALIZATION IN MANUFACTURING AND SERVICES OPERATIONS ENGINEERING

 The Specialization program in Operations Engineering in Manufacturing and Services seeks to train students in new methodologies and tools for the analysis, design, improvement, implementation and evaluation of operations in both manufacturing and service provision environments. This in order to find better indicators of efficiency and productivity of organizations operations engineering jobs.


Friday, October 23, 2020

IT companies have basic requirements

 The world is constantly changing, and as a software engineer you need to be prepared for any challenge that comes your way. Until a few years ago, companies tended to work in a more structured and square way. However, more and more companies are looking for a different approach when choosing their new employees operations engineering jobs.


Although large IT companies have basic requirements that all those who apply for their vacancies must fill, it is increasingly common for them to try to find people who have added value in order to remain at the forefront.


A clear example of this new approach is Google, which is one of the most recognized brands in various areas of the technology industry, including social networks, Internet browsers, content search engines, advertising and even mobile operating systems.


That is why, if you want to one day be part of your payroll as a software engineer, you should not focus only on having the necessary computer skills. If you want to know which are the characteristics most searched by Google when hiring new employees, keep reading!


Non-academic knowledge

The knowledge acquired in the university is extremely important to apply for any software engineer vacancy, however, Google is giving more and more weight to all the knowledge that you have acquired through other means, either through work experience, through hobbies or personal experiences.


This trend shows Google's interest in considering the human factor when hiring. By viewing their employees as humans rather than machines, they can envision a bigger picture that allows them to harness all of their workers' skills and knowledge to help them reach their full potential and give them the opportunity to achieve full job growth and significant.


In addition to the benefits that this entails, it also allows a large number of candidates to obtain jobs that they would never have had the opportunity to get otherwise, and this, consequently, motivates them to obtain new knowledge that will later help them do better. his work.


Thursday, October 22, 2020

How to become a Google software engineer

The world is constantly changing, and as a software engineer you need to be prepared for any challenge that comes your way. Until a few years ago, companies tended to work in a more structured and square way. However, more and more companies are looking for a different approach when choosing their new employees.


Although large IT companies have basic requirements that all those who apply for their vacancies must fill, it is increasingly common for them to try to find people who have added value in order to remain at the forefront.


A clear example of this new approach is Google, which is one of the most recognized brands in various areas of the technology industry, including social networks, Internet browsers, content search engines, advertising and even mobile operating systems.


That is why, if you want to one day be part of your payroll as a software engineer, you should not focus only on having the necessary computer skills. If you want to know which are the characteristics most searched by Google when hiring new employees, keep reading!


Non-academic knowledge

The knowledge acquired in the university is extremely important to apply for any software engineer vacancy, however, Google is giving more and more weight to all the knowledge that you have acquired through other means, either through work experience, through hobbies or personal experiences operating engineer job description.


This trend shows Google's interest in considering the human factor when hiring. By viewing their employees as humans rather than machines, they can envision a bigger picture that allows them to harness all of their workers' skills and knowledge to help them reach their full potential and give them the opportunity to achieve full job growth and significant.


In addition to the benefits that this entails, it also allows a large number of candidates to obtain jobs that they would never have had the opportunity to get otherwise, and this, consequently, motivates them to obtain new knowledge that will later help them do better. his work.


operating engineer job description

 The person who has this position must keep control of the various daily operations that are carried out regularly in the company. It is one of the highest and most complex positions within an organization operating engineer job description.


WHAT ARE YOUR MAIN ACTIVITIES

Budget and design the projects of the commercial department

Schedule the work of the team under your charge and manage the staff

Make plant organization bill of materials

Coordinate with master builders, progress of the same, materials, ensure the quality of the work

Field supervisor responsible for the delivery within the established period of the works

Candles for the quality of the work


Wednesday, October 21, 2020

it operations engineer

 The individual who has this position must keep control of the different every day tasks that are completed routinely in the organization. It is one of the most noteworthy and most complex situations inside an association. 


WHAT ARE YOUR MAIN ACTIVITIES 


Spending plan and plan the tasks of the business division 


Timetable crafted by the group under your charge and deal with the staff 


Make plant association bill of materials it operations engineer


Organize with ace manufacturers, progress of the equivalent, materials, guarantee the nature of the work 


Field manager answerable for the conveyance inside the set up time of the works 


Candles for the nature of the work 


Specialized PROFILE/EXPERIENCE/ACADEMIC TRAINING 


Graduated in Administration, Industrial Engineering, Mechanics, Electronics, Telecommunications, Logistics and Distribution Administrator or related. 3 years of involvement with a comparable position.

Tuesday, October 20, 2020

operations engineering

 The InnovaRed Technical Area is the unit in charge of the administration and maintenance of the telecommunications network and the services infrastructure. Its objective is to guarantee continuity in the operation, and the correct functioning of the network in its logical and physical levels; as well as services, ensuring users the optimal level of performance for their scientific activities.


It is divided into the following sub areas:


+ Network Engineering:

Its function is to carry out all the tasks related to the connectivity infrastructure and the development of improvements in it.

+ Operations - Network Operation Center (NOC):

Its function is to ensure the correct functioning of the network and services through monitoring, providing assistance to the institutions that are members of the Network. Its task is centered on being the first level of attention operations engineering.

+ Services:

Its function is the development, maintenance and implementation of improvements in the services for the scientific-academic community.

The Technical Area is also maintained in connection with technical working groups of other RedCLARA member Academic Networks and promotes collaborative work with technical references from associated institutions.


Monday, October 19, 2020

operation engineering

 The person who has this position must keep control of the various daily operations that are carried out regularly in the company. It is one of the highest and most complex positions within an organization.


WHAT ARE YOUR MAIN ACTIVITIES

Budget and design the projects of the commercial department operation engineering

Schedule the work of the team under your charge and manage the staff

Make plant organization bill of materials

Coordinate with master builders, progress of the same, materials, ensure the quality of the work

Field supervisor responsible for the delivery within the established period of the works

Candles for the quality of the work


Friday, October 16, 2020

what is a network specialist do

 In the midst of the technological and digital era, professionals with knowledge and skills in technical support are among the most demanded in the workplace. And it is that all companies, large or small, public or private, regardless of their activities, require equipment maintenance services, information processing in the digital environment, development of systems that simplify their processes, among others. 


But what exactly is technical support? 


The technical support is one of the areas of computing that provides assistance and solutions to users or companies in software, hardware and cybersecurity.


Yes, as indicated by the Information Technology Industry Association ( CompTIA ), the non-profit organization dedicated to certifying the knowledge and skills of professionals in this area, technical support goes far beyond computer repair.


A career with projection 


Why are experts in this area so in demand? Simple! Technology is everywhere: health, transportation, telecommunications, finance, and even in our homes.


Additionally, the term 'Internet of Things' ( IoT) is currently very relevant , which consists in that more and more devices -because we are no longer talking only about computers and cell phones- are connected to the network, for what experts are required to provide support in this regard. 


But this is not all, in the business field it is estimated that organizations invest around 40% of their capital in technical support services (in any of its types ) and what is better: by 2020 the global investment in IT services will be of US $ 733.9 billion.


So, if you are attracted to the world of software, hardware and cybersecurity, and you want to study a career with excellent job and financial expectations, without a doubt, technical support is an excellent option for you computer networking specialist


Experts in this area not only have the opportunity to opt for jobs within the IT and security areas of organizations, but can also aspire to work independently through the provision of assistance services to small, medium-sized and large companies. 


But to succeed in this career, either as an employee or as an independent, you must make sure you acquire the necessary knowledge and skills, obtain credibility certifications and be in constant learning as technology is constantly evolving. 


Thursday, October 15, 2020

the technological and digital era

 In the midst of the technological and digital era, professionals with knowledge and skills in technical support are among the most demanded in the workplace. And it is that all companies, large or small, public or private, regardless of their activities, require equipment maintenance services, information processing in the digital environment, development of systems that simplify their processes, among others. 


But what exactly is technical support? 


The technical support is one of the areas of computing that provides assistance and solutions to users or companies in software, hardware and cybersecurity.


Yes, as indicated by the Information Technology Industry Association ( CompTIA ), the non-profit organization dedicated to certifying the knowledge and skills of professionals in this area, technical support goes far beyond computer repair.


A career with projection 


Why are experts in this area so in demand? Simple! Technology is everywhere: health, transportation, telecommunications, finance, and even in our homes.


Additionally, the term 'Internet of Things' ( IoT) is currently very relevant , which consists in that more and more devices -because we are no longer talking only about computers and cell phones- are connected to the network, for what experts are required to provide support in this regard. 


But this is not all, in the business field it is estimated that organizations invest around 40% of their capital in technical support services (in any of its types ) and what is better: by 2020 the global investment in IT services will be of US $ 733.9 billion.


So, if you are attracted to the world of software, hardware and cybersecurity, and you want to study a career with excellent job and financial expectations, without a doubt, technical support is an excellent option for you computer-network-support specialists


Experts in this area not only have the opportunity to opt for jobs within the IT and security areas of organizations, but can also aspire to work independently through the provision of assistance services to small, medium-sized and large companies. 


But to succeed in this career, either as an employee or as an independent, you must make sure you acquire the necessary knowledge and skills, obtain credibility certifications and be in constant learning as technology is constantly evolving.