In terms of customer service, for professionals in the service sector, it is no longer the time for the “one shot”. Especially in B2B, clients opt for technical borrowers when looking for long-term services, so that clients have an increasing weight in the relationship of strength with borrowers.
To retain their contracts and maintain a constructive and profitable relationship in the long term, service providers must therefore make a number of efforts to ensure optimum quality of service while displaying responsiveness and efficiency.
How do you do this? Involving the client throughout the life cycle of the intervention.
Offer a dynamic and transparent customer experience
Do not forget that, in the private sphere, your clients are continually overwhelmed by proposals from brands that sell them an unprecedented and immersive experience for this or that product. Don't be surprised, therefore, if these same clients have the same kind of professional demands. It is your duty, as a service provider, to reflect on an A-to-Z engagement strategy for your clients. This requires defining the customer's journey: from receiving their request for intervention to sending the invoice, and establishing interactions with them through different channels at each stage of the life cycle of the intervention service supervisor salary.
By improving your communication through different channels (SMS or e-mails), you can maintain a lively and dynamic relationship with the client and thus work on your brand image and the quality of your experience. Especially when it comes to technical service, the customer is often in a stressful situation caused by a breakdown or deficiency in one of their equipment. Reinforcing communication and the experience lived by this, throughout the entire life cycle of the intervention, is an excellent tool to retain it.
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