the technological and digital era

 In the midst of the technological and digital era, professionals with knowledge and skills in technical support are among the most demanded in the workplace. And it is that all companies, large or small, public or private, regardless of their activities, require equipment maintenance services, information processing in the digital environment, development of systems that simplify their processes, among others. 

But what exactly is technical support? 

The technical support is one of the areas of computing that provides assistance and solutions to users or companies in software, hardware and cybersecurity.

Yes, as indicated by the Information Technology Industry Association ( CompTIA ), the non-profit organization dedicated to certifying the knowledge and skills of professionals in this area, technical support goes far beyond computer repair.

A career with projection 

Why are experts in this area so in demand? Simple! Technology is everywhere: health, transportation, telecommunications, finance, and even in our homes.

Additionally, the term 'Internet of Things' ( IoT) is currently very relevant , which consists in that more and more devices -because we are no longer talking only about computers and cell phones- are connected to the network, for what experts are required to provide support in this regard. 

But this is not all, in the business field it is estimated that organizations invest around 40% of their capital in technical support services (in any of its types ) and what is better: by 2020 the global investment in IT services will be of US $ 733.9 billion.

So, if you are attracted to the world of software, hardware and cybersecurity, and you want to study a career with excellent job and financial expectations, without a doubt, technical support is an excellent option for you computer-network-support specialists. 

Experts in this area not only have the opportunity to opt for jobs within the IT and security areas of organizations, but can also aspire to work independently through the provision of assistance services to small, medium-sized and large companies. 

But to succeed in this career, either as an employee or as an independent, you must make sure you acquire the necessary knowledge and skills, obtain credibility certifications and be in constant learning as technology is constantly evolving.