remote help desk jobs

 The Service Desk

The Service Desk or Service Desk is also responsible for responding to customer requests, in fact it can do almost everything a Help Desk does. However, its functions go much further.

 

Service Desk

To better understand this idea, we need to take a closer look at the ITIL framework. This set of best practices provides a holistic view of IT, allowing companies, in addition to taking charge of solving customer problems; also focus on other important areas such as Incident Management, Change Management and Continuous Improvement entry level help desk technician.

 

Based on this set of best practices, the Service Desk also adopts a preventive approach that allows it to anticipate incidents; and create strategies that are oriented to optimize the infrastructure of the IT ecosystem within the company.

 

This global strategic vision of the Service Desk, allows positive influence not only the IT department, but also the area of ??finance, operations, Human Resources, etc.