tek systems careers

 The third main function of the service desk is as a single point of contact between the business and the IT organization for all IT-related communications. In light of what we've already discussed, you might think that most of these communications are related to service requests or Incident Management tickets, and for the most part, you'll be right. However, there is another type of communication that is an important part of the service desk responsibilities tek systems careers.

The ITIL service desk administrator is responsible for ensuring that users are proactively notified of existing or impending service outages that could threaten their productivity or cause excessive call volume. If multiple customers experience an error, there should be a proactive effort to disseminate the solution or solution throughout the company rather than having all employees calling IT throughout the day for resolution.

Additionally, there are times when IT will implement changes that affect the availability of services, or that will result in a reboot of systems that affects access to particular services for a short time. In these cases, ITIL service desk administrators must ensure that users receive advance notice and can prepare for the period of service unavailability.