a + certification jobs

 A CompTIA confirmation can take your vocation to the following level. 

CITSS - Certified IT Support Specialist: 

This Certification is granted by taking the courses with IAT and passing the individual CompTIA A + and CompTIA Network + tests. 

IATcomptiaA 

CompTIA A + 220-1001 and 220-1002 - New Series 

CompTIA A +; is the establishment of your IT profession (Online Course.) 

CompTIA A + is the favored capability accreditation for IT specialized help and operational jobs. It's about substantially more than simply a PC fix. It is the business standard for IT uphold occupations. In excess of 30,000 open positions in the United States alone look for CompTIA A + affirmation as a necessity to be employed. Normal compensations for these positions are finished $ 50,000 per year. * 

Hours: day in and day out 

Dates: - Access for one year. 

IATcomptiaN 1 

CompTIA Network + Online Course In Spanish 

It is a confirmation that builds up a profession in IT foundation that covers investigating, arrangement, and organization the board. There are in excess of 155,000 openings for IT organizing occupations in the United States with a middle compensation of more than $ 75,000. * 

Hours: Monday, Wednesday 6:00 pm - 9:00 pm 

Dates: - 2,4,9,16,18,23,25,30 Nov - 2020 

IATcomptiaS 1 

Add 

CompTIA Security || Online Course In Spanish 

This confirmation furnishes you with the fundamental aptitudes important to perform basic security works and build up your IT security profession. Online protection pro positions are relied upon to become 25% and give a normal compensation of more than $ 98,000. 

Hours : Monday, Wednesday 6:00 pm - 9:00 pm 

Dates: - to be concurred 

D8oPeB 

Subsequent to finishing the course and ideally the test, the member can apply to the accompanying positions : 

Vocation Opportunities CompTIA A + Professionals a + certification jobs

• Service Desk Analyst 

• Help Desk Tech 

• Technical Support Specialist 

• Field Service Technician 

• Associate Network Engineer 

• Data Support Technician 

• Desktop Support Administrator 

• End User Computing Technician 

• Help Desk Technician 

• System Support Specialist 

CompTIA Network Professionals + 

• Network Field Technician/Engineer 

• Network Administrator 

• Help Desk Technician 

• Network Support Specialist 

• Network Analyst 

Experts CompTIA Security + 

• Systems Administrator 

• Network Administrator 

• Security Administrator 

• Junior IT Auditor/Penetration Tester 

• Security Specialist 

• Security Consultant 

• Security Engineer 

Tribute: 

The educator drove the class well indeed and the course material, the innovation (equipment/programming) utilized in the homeroom was magnificent. J. Marrero/CompTIA A + Network + Student

computer repair jobs entry level

 The 7 main notes in Computer Security

Apple yesterday released the final version of macOS Sierra 10.12 as a free update and it was announced with no less than 65 vulnerabilities that were addressed in this version of the operating system.

Plagued with 16 flaws, the "apache_mod_php" module, responsible for interpreting the PHP code, was the most affected component on the platform. The most significant of these problems could lead to an unexpected termination of the application or the execution of arbitrary code.

Original source of information. 

two-notes

BlackBerry integrates mobile protection

 

smartphone-160245_960_720

 

The BlackBerry company and the security firm Zimperium have announced that the protection system in charge of Zimperium is now integrated with the BlackBerry EMM, which comprises the Good Technology and BES12 enterprise mobile management systems.

Normally EMMs do not include protection against malware or threats made by hackers, users typically require a third-party protection system to run in their mobile management system.

Original source of information. 

 

three-notes

Trojan affects UK banks

 

dollar-213619_960_720

 

Clients of 18 banks in the UK have been targeted by criminals in campaigns conducted by the latest version of the Qadars banking Trojan.

Qadars has been around since 2013, but IBM's X-Force researchers claimed that the 3rd version of the malware was released from the first quarter of this year. Since 2015, criminals have been using the malware in attacks targeting Australia, Canada, the United States, and the Netherlands, but the latest variant has been set to affect the United Kingdom as well.

Original source of information. 

four-notes

German political parties are affected

 

demokratie-1536654_960_720

German political parties have been the victims of a new round of attacks, after the Berlin domestic spy agency accused Russia of a series of operations aimed at espionage and sabotage.

Politicians and employees of many political parties received emails purporting to be sent from NATO headquarters, which instead contains a link that installs spyware on the victim's computer.

Original source of information. 

five-notes

They issue a safety guide for cars

 

smart-car-1342789_960_720

 

In its most comprehensive statement on autonomous vehicles, the United States Department of Transportation has issued a set of 15 guidelines for evaluating federal safety, covering issues from Information Security, black box registrations, and how a vehicle would be handled. possible ethical questions.

The Obama administration also said it might consider seeking the power to improve self-driving technology and said states should not issue individual rules.

Original source of information. 

six-notes

They identify downloads on the Dark Web

 

keyboard-824317_960_720

 

 

Crime syndicates in Eastern Europe are using a new tool to identify the most popular downloads and file shares on the web and are flooding them with malware.

More than 1.6 million records including credentials to online services, login credentials for gaming and social media platforms, corporate resources and leaked information, have turned on the Dark Web as a result.

Original source of information. 

 

seven-notes

Linux installation blocked

 

window-1231892_960_720

 

According to a published document , Microsoft's PC signing program now requires locking of PCs. One user found that his Lenovo Yoga laptop has an SSD with a configuration that Linux cannot understand and the BIOS has also locked it so that cannot be turned off computer repair jobs entry level.

When he claimed that he was unable to install Linux on his computer, the answer he got was: “This system has the Signed Edition of Windows 10 Home installed. It was blocked due to our agreement with Microsoft. " The worst of all is that at the time of buying the product of that brand, the computer labeled with that characteristic did not come.

jobs with comptia a+

 GET READY FOR YOUR COMPTIA A + CERTIFICATION!

Have you heard of CompTIA A +? If you like the tech industry, this might interest you. Next, we will tell you what it is and what it is for. CompTIA A + is part of the Computing Technology Industry Association (CompTIA) , a non-profit organization that assesses aspects related to the technology sector through exams. There are many of these exams that certify the skills of professionals in the information technology industry, one of the most internationally recognized is CompTIA A +, which is focused on certifying hardware technicians at a beginning level . Those who successfully pass it will be certified as computer technicians. But why should I take the CompTIA A + certification? Next, we will show you 7 reasons why it is important to prepare and make the decision to certify yourself:

The advancement of the technology sector is very noticeable to everyone, technology is expanding and is becoming closer to companies.

Brands and people are looking for certified professionals who can take control of the operation and maintenance of their computers and other technological equipment that are part of a company.

 

In 2020, world investment in information technology services would be US $ 733.9 Billion.

 

The estimated salary increase for those who work in this sector would be 14.5% in 2024 .

 

CompTIA A + certification is key to new opportunities and higher salaries.

Professionals who have this certification strengthen your organization.

 

If you are a student, this certification will prepare you to go out and perform successfully in the information technology sector, since you will have the skills to achieve it.

The CompTIA A + certification focuses its teaching methodology on practice rather than theory , and covers topics such as: repair of computers, hard drives, power supplies, CPUs, network cards, laser printers, as well as systems operating, memory management, configuration files and a little history of each of them. Additionally, it establishes practices in networks and security. To successfully complete your CompTIA A + certification, you need to take two tests: a hardware test and another test with operating systems, which is focused on Microsoft Windows systems. You ask yourself then, who can take this certification? The answer is: everyone. This certification can be taken by any person who wishes to obtain international validation as a qualified professional in computer-related matters. Have you decided to get certified? If so, it is important that you begin to prepare yourself to obtain those excellent results that you hope to obtain in your exam. Prepare to face the challenges of information technology and boost your technology skills in areas of high labor demand. Our IT Fundamentals certification will help you train and prepare to take your CompTIA exam and pass it quickly. Become an expert in the information technology sector. Get certified with Next U jobs with comptia a+!  

what does a help desk analyst do

 What is a Service Desk?

It is important to differentiate between what is the Traditional Help Desk (which we talked about in the previous point) and what is Help Desk in the Management of Information Technology Services ( IT Service Management , ITSM).

To avoid confusion, this last variable is usually called the Service Desk.

A Traditional Help Desk is limited in terms of incident management, support and provision. In other words, its functions are basic compared to an ITSM Service Desk .

ITSM serves a strategic vision that adds value to the company, and it does so through IT solutions in which it integrates people, processes and technology what does a help desk analyst do.

ITSM contributes to making the connection between IT and the strategy that an organization considers.

Specifically, the strategy proposed by ITSM helps organizations measure the impact of IT on their business processes. That is why we speak of an evolved Help Desk, that is, an IT Service Desk (service desk ).

service desk agent

 IT service requests are handled through the service desk

Although the service desk handles both Incident Management and Request Fulfillment, it would be a mistake to think that these primary IT service desk responsibilities are equally important to the service desk analysts. In most cases, service requests are relatively minor and do not reflect a high priority issue. Users may call and request that their password be reset, or for software to be installed on their machine, or they may simply be requesting information.

However, the service desk ensures that employees have one place to turn for the most basic IT service problems that they cannot solve on their own. The ITIL service desk responsibilities for request fulfillment include:

Request fulfillment support - Similar to the incident management support process, the service desk administrator must ensure that tools, processes, personnel and training are properly maintained to perform a request fulfillment process effective and efficient. This includes training helpdesk analysts on how to serve customers, as well as creating a service catalog and including automated self-service options that proactively reduce the number of service requests and help maintain customer service requests. agreed service levels.

Request log and categorization - Service requests, such as incidents, are logged and classified according to their type and priority. Importantly, the service desk analysts must include a verification step to validate that the person submitting the service request is authorized to do so service desk agent.

Execution of the request model : it means fulfilling the requests of the clients in a suitable time frame. IT departments must manage expectations by agreeing with the company on the level of service to be provided and ensuring that requests are fulfilled within the agreed schedule.

Request Closure and Evaluation : The service desk has the same reporting responsibilities for the request fulfillment process as it does for the incident management process. If issues or bugs are discovered that require further attention, they should be moved to Issue Management for a root cause analysis. Otherwise, the service desk must generate an Application Record with all the most important information about the application so that it can be documented for further analysis and investigation.

Request fulfillment and incident management can be equally important processes within the IT organization. When customers cannot access your machine because they forget their password, it is important that a member of the service desk staff is available to offer a quick password reset that can quickly reconnect. At the same time, this is exactly the type of service that can be automated through a service catalog that offers self-service. Service desk staff must continually develop a knowledge base and self-service portal that enables customers to handle IT issues on their own when convenient and reduces the burden on the service desk.

it help desk roles and responsibilities

 ROLES AND THEIR DEFINITION

ITIL establishes that a role is a set of responsibilities and authorities that are conferred on one or more individuals to interact with other assets and offer a comprehensive service. To correctly define a role, we must assign it:

A title that distinguishes it from others.

Responsibilities that focus their efforts on specific results of a service or process.

Authority, conferred to enable the fulfillment of assigned responsibilities.

It is important that the assignment of responsibilities and authorities is done correctly to promote success in the activities of a given role. There are two possible scenarios when these elements are not adequately combined it help desk roles and responsibilities:

The authority exceeds the responsibility: In this case the authority is wasted because even if the organization confers the necessary elements (hierarchical or otherwise) to carry out actions, if they are not part of its responsibility, the authority simply cannot be used effectively. Worse still, we fall into the risk of the role intervening in matters that are not relevant to its objectives, falling into distractions.

Responsibility exceeds authority: This is the riskiest and sadly most common scenario in organizations. Responsibilities greater than authority are assigned to roles, setting objectives that they simply are not able to fulfill because they do not have the necessary elements.

Read: 5 IT Strategies to Generate Business Value

In the example I described at the beginning of the article, the Service Desk Manager had the goal of aligning the IT organization to better service provisioning practices. However, it lacked the authority to take action to accomplish that goal. Authority is expressed through role capabilities within the organization. These capacities must be recognized by the rest of the colleagues to be able to assign the appropriate importance. In an extreme case, the Service Desk ManagerIt should have had the necessary authority to take actions (warning or otherwise) on the rest of the personnel that did not follow the best practices. Lacking this power, the rest of the organization naturally did not recognize the importance of strategy or the manager's perception.

BEYOND DEFINITION

Once the roles are defined (with their appropriate responsibilities and authorities), it is necessary that the roles are managed correctly. That is, there must be appropriate mechanisms to determine what roles the organization needs and what kind of knowledge they must have to carry out their tasks properly as well as measure their performance.

Staff training must be strictly aligned with their activities within the organization. Insufficient training produces personnel without the necessary knowledge to carry out their tasks in the best way. Exaggerated training affects the organization through distractions and higher costs.

During our webinar, we will explore more details about defining and properly managing roles as well as ways to motivate staff and perform at their best.

 

help desk roles and responsibilities

 Differences between Help Desk and ITSM Service Desk

Traditional Help Desk

It allows dealing with incidents within the technology infrastructure or the services it provides.

Facilitates communication between the user and the support team.

It keeps the infrastructure and services active on a day-to-day basis.

Keep a record and control of cases .

Communication with users is established by phone, email or in person.

Has basic skills of a call center help desk roles and responsibilities.

Manage telephone services.

Refer requests to other departments for processing.

It receives the request and redirects it to the technicians specialized in that task.

It offers support services supported by its own or external technicians to the company.

It also has more technical skills to manage incidents.

Its human team has basic IT skills and knowledge to solve certain incidents in the first instance.

help desk agent job description

 HELP DESK, BENEFITS FOR COMPANIES

All companies have ever encountered Information Technology (IT) problems or processes that cannot be solved with existing resources and generally you have to go to someone outside to help us, even sometimes you have no idea who to turn to or what is the next step to solve them, this is where you can enter a help desk.

Another frequent problem within organizations is that there are some tasks that are left unattended due to forgetfulness or some other cause on the part of staff or areas with a higher workload , which can lead to an increase in complaints due to poor internal service and towards customers.

It is just in those kinds of problems where a table helpscan help us, since it works as a central point of IT assistance for any situation required. However, it requires having well-defined processes to have a good result where priorities are addressed in a timely manner and all cases are followed up help desk agent job description.

service desk agent job description

 Differences between Help Desk and ITSM Service Desk

Traditional Help Desk how to get help desk experience

It allows dealing with incidents within the technology infrastructure or the services it provides.

Facilitates communication between the user and the support team.

It keeps the infrastructure and services active on a day-to-day basis.

Keep a record and control of cases.

Communication with users is established by phone, email or in person.

Has basic skills of a call center .

Manage telephone services.

Refer requests to other departments for processing.

It receives the request and redirects it to the technicians specialized in that task.

It offers support services supported by its own or external technicians to the company.

It also has more technical skills to manage incidents.

Its human team has basic IT skills and knowledge to solve certain incidents in the first instance.

IT service desk

 IT service desk

It fulfills all the functions of a Help Desk.

It allows planning, structuring and providing the delivery of IT services.

It is the central and single point of contact between users and ITSM.

Helps restore service to the user with minimal impact and generates reports.

It includes a catalog that defines what resources and processes are needed for each service.

It allows the service to be requested by the user it help desk qualifications.

Use satisfaction surveys and KPIs ( key performance indicator r - key performance indicator ).

Provides support to all departments of the organization under the name of enterprise service management ( business service management ).

What is logistics engineering important in a company?

 The logistics engineering is one of the most important elements of any supply chain. However, it is not a specific function; it is, in essence, several responsibilities that converge in this concept.

Those who dedicate themselves to this work know that they face the difficult challenge of managing the optimization strategies of the elements that intervene in the logistics processes, as well as achieving maximum performance in each of its phases.

That is, we talk about a strategic and cross function, which runs directly or indirectly each of the agencies or departments where the company is divided, and that's why it should take as their decisions always within the framework of the planning and coordination.

What would happen if logistics engineering did not exist?

To give you a more precise idea of ??the importance of logistics engineering in any company, regardless of its singularities of nature, operating structure or sector of influence, let's take a look at what would happen if a business depended on its supply chain will not implement these types of activities.

There would be no control, monitoring or solution of the possible incidents that could arise at the logistical level in any phase of the processes.

The quality of customer service would be greatly affected. In this case, logistics engineering is in charge of planning and studying demand cycles to offer better products.

Internally, logistics processes would no longer be effective. The supply chain would be left at the mercy of improvisation and partial solutions.

Overproduction and unnecessary movements in production processes would abound . It would be a direct consequence of not having the improvement tools that generally accompany logistics engineering.

Measurement, comparison and evaluation would cease to exist effectively, since there would be no logistical indicators to determine whether the activities or solutions implemented obtain the expected results.

Productive costs would not have an exact or approximate estimate, which would make budgeting difficult.

 

Logistics engineering, a job with comprehensive knowledge

Planning, administrative and operational management, warehouse control and the flow and transport of goods are not the only knowledge that those who are dedicated to logistics engineering in any company should have operating engineer job description.

The trends in this matter indicate, in fact, an expansion of competencies to exercise this function effectively.

For example, right now it is required, in addition to specific knowledge, others that come from various disciplines and professional fields: technical sciences, economics, finance, project management (especially industrial) and administrative management.

Also the human sciences component is important. Professionals seeking opportunities in logistics engineering must have tools such as leadership and strategic vision, motivation, team management, effective communication, and conflict resolution.

If Industrial Processes and Operations

 Industrial Processes and Operations

PROFESSIONAL ACTIVITY

The Industrial Process and Operations Engineer will be able to work in:

The economic sectors: extractive, manufacturing and services, private or public, developing their professional skills, with a sustainable approach, that allow them to apply their skills related to the design and development of products, design and implementation of processes, administration of operational activities and administrative aspects of a plant or company, including the implementation, development and control of projects

LABOR FIELD

The Industrial Process and Operations Engineer may perform as:

Engineer, Area Chief, Superintendent, Manager, Director, in areas of: Production, Quality, Product Engineering, Manufacturing Engineering, Logistics, Technological Innovation, Projects, Technical Support, among others software operations engineer.

Knowledge and skills:

- Mathematical Thinking.

- Analytical thinking

- Linguistic ability and reading comprehension

senior operations engineer salary

 PROFESSIONAL ACTIVITY

The Industrial Process and Operations Engineer will be able to work in:

The economic sectors: extractive, manufacturing and services, private or public, developing their professional skills, with a sustainable approach, that allow them to apply their skills related to the design and development of products, design and implementation of processes, administration of operational activities and administrative aspects of a plant or company, including the implementation, development and control of projects

LABOR FIELD

The Industrial Process and Operations Engineer may perform as:

Engineer, Area Chief, Superintendent, Manager, Director, in areas of: Production, Quality, Product Engineering, Manufacturing Engineering, Logistics, Technological Innovation, Projects, Technical Support, among others senior operations engineer salary.

Knowledge and skills:

- Mathematical Thinking.

- Analytical thinking

- Linguistic ability and reading comprehension

operations engineer google

 Why is logistics engineering important in a company?

The logistics engineering is one of the most important elements of any supply chain. However, it is not a specific function; it is, in essence, several responsibilities that converge in this concept.

Those who dedicate themselves to this work know that they face the difficult challenge of managing the optimization strategies of the elements that intervene in the logistics processes, as well as achieving maximum performance in each of its phases.

That is, we talk about a strategic and cross function, which runs directly or indirectly each of the agencies or departments where the company is divided, and that's why it should take as their decisions always within the framework of the planning and coordination.

What would happen if logistics engineering did not exist?

To give you a more precise idea of ??the importance of logistics engineering in any company, regardless of its singularities of nature, operating structure or sector of influence, let's take a look at what would happen if a business depended on its supply chain will not implement these types of activities.

There would be no control, monitoring or solution of the possible incidents that could arise at the logistical level in any phase of the processes.

The quality of customer service would be greatly affected. In this case, logistics engineering is in charge of planning and studying demand cycles to offer better products.

Internally, logistics processes would no longer be effective. The supply chain would be left at the mercy of improvisation and partial solutions.

Overproduction and unnecessary movements in production processes would abound . It would be a direct consequence of not having the improvement tools that generally accompany logistics engineering.

Measurement, comparison and evaluation would cease to exist effectively, since there would be no logistical indicators to determine whether the activities or solutions implemented obtain the expected results.

Productive costs would not have an exact or approximate estimate, which would make budgeting difficult.

 

Logistics engineering, a job with comprehensive knowledge

Planning, administrative and operational management, warehouse control and the flow and transport of goods are not the only knowledge that those who are dedicated to logistics engineering in any company should have operations engineer google.

The trends in this matter indicate, in fact, an expansion of competencies to exercise this function effectively.

For example, right now it is required, in addition to specific knowledge, others that come from various disciplines and professional fields: technical sciences, economics, finance, project management (especially industrial) and administrative management.

Also the human sciences component is important. Professionals seeking opportunities in logistics engineering must have tools such as leadership and strategic vision, motivation, team management, effective communication, and conflict resolution.

SPECIALIZATION IN MANUFACTURING AND SERVICES OPERATIONS ENGINEERING

 The Specialization program in Operations Engineering in Manufacturing and Services seeks to train students in new methodologies and tools for the analysis, design, improvement, implementation and evaluation of operations in both manufacturing and service provision environments. This in order to find better indicators of efficiency and productivity of organizations operations engineering jobs.