Knowing computer systems and networks is a primary responsibility of a technical support engineer. These professionals have much more extensive knowledge than the primary technical support staff. Technical support engineers must excel in problem solving it desktop support job description.
Duties in employment
Duties in employment
Technical support engineers are usually hired by companies to help solve problems in the computer system. Engineers often handle issues that cannot be resolved by support technicians. Your job usually involves server and network configurations, rather than typical desktop problems. Once the problem has been resolved, a technical support engineer documents the procedures so that the problem can be quickly resolved in the future.
Education
Most technical support engineers must have at least a bachelor's degree in a field such as computer science, computer programming or electrical engineering. Depending on the company, technical assistants can replace a more advanced degree.
Certification
In addition to a formal education, some companies may require technical support engineers to be trained in certain operating systems or network equipment. Microsoft and Cisco, for example, offer certification programs. There are companies that pay for the certification of their engineers, while others require certification as a hiring condition.
Salary and working conditions
According to the Bureau of Labor Statistics, the average salary in 2010 for a technical support engineer was US $ 69,160. Technical support engineers usually work at set times in shifts. They may occasionally be called to the office after hours when there is a major network crash or a server goes down.
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