Wednesday, March 18, 2020

Know the differences between a NOC and SOC for your business network

As the head or member of the systems department in a company, you will know that remotely monitoring both the network infrastructure and its applications, services and processes is an extremely complex task. Adding to this that another of your objectives is to take adequate precautions to protect the network from the risks associated with the constant use of said information systems.

If you find yourself in this situation, you have probably heard of Network Operations Centers (NOC) and Security Operations Center (SOC), in this article we will tell you about the functions of each, their applications and benefits for companies helpdesk it jobs.


Functions of a NOC for your business network


Any company needs that its networks, servers and computers have high availability, therefore it is recommended that it have a NOC, since it is in charge of managing and monitoring its operation in real time to avoid any error or degradation in the quality of service. .

The mission of the NOC is to prevent problems on the Net , and among its functions we can list the following:

  Its primary mission is tomonitor the Network.

  Detectpossible threats and fix them quickly.

  Assign and coordinateengineers to solve these problems.

  Follow up on incidents.

  Providereportsto users to keep them informed about the status of said events.

  Automaterecovery procedures after incidents.

  Monitorthe proper functioning of all assets such as servers, network switches, etc.
 
Functions of a SOC that will help you protect your information

Unlike a NOC, the SOC specializes in detecting and preventing computer threats, such as malicious software attacks and hackers, so its focus is more security-oriented, unlike the NOC, which is in charge of prevention. errors and care for the quality of service.

Some of its functions are:

  Protect the intellectual property of the owner.

  Prevent theft of vital information for the company.


Benefits of implementing NOC and SOC


There is no definitive rule or indicator on when a company that already has a NOC should acquire a SOC, but based on our experience, your organization should consider it if it presents any of these scenarios:

  The company has security devices indifferentgeographicallocations.

✔ You have  already suffered a threat andyour IT team did not respondeffectively.

  Security officers spend most of their time managing incidents rather than other major security aspects.

  There is no efficient coordinationbetween the technical teams when an incident occurs, so even the work is duplicated and both end up attending to the same problem.


The real difference between a NOC and a SOC


Now that we talk about the functions and benefits of each one, it is time to define what is the basic difference between the two:

  The function of a NOCis to keep the equipment working correctly according to the service agreements and deal with incidents that may affect the performance of the network to maintain its availability at 100%.

  The SOCis more focused on protecting computers and networks from intellectual adversaries seeking to violate network security.

The most recommended is that both operate separately and the personnel working in them have a different profile, since having both areas together would lead to them not fulfilling their functions correctly. The best solution is to allow them to collaborate with each other without merging them.


Is it better to have my own NOC or to outsource the service in my company?


Regarding this, there is no concrete answer, but depends on the specific need of the client and the budget they have in mind for the project, since its internal construction involves a heavy investment to acquire a large amount of infrastructure and software at a price. Quite high, as well as personnel with very specific skills to keep it operating at its maximum capacity.

Some of the great advantages that you can obtain from the outsourcing of NOC services in your company are:
  You will have an efficient team that will operate based onITIL best practices.
  You will be making asmaller investment in exchange for a greater benefit,obtaining all the advantages of a large infrastructure and highly qualified personnel without having to face the costs of its acquisition.
  Your NOC service provider will operate under service agreements that will compel it to meet certain times andmetrics to provide a highqualitystandard.

  You do not need to train your staffsince your provider is the one with the experience and knowledge.

  You can count onreliable monitoring and support 24 hours aday, 365 days a year.


Now that you know the benefits of these two solutions that are necessary for all types of companies, we hope that it will be easier for you to choose the one that best suits your needs.

If you are considering outsourcing your NOC services, at ZENTIUS we are specialists in providing NOC and SOC Services with immediate implementation to help your IT staff focus on the strategic projects of greatest value to your company and telecommunications system. Come to us and tell us about your project.

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