tech support job

 

On-demand technical expertise from the dedicated lead engineer

Customer Service engineers, with their technical expertise available upon request, will work closely with you as part of your team tech support job.

As part of the service contract, you will be assigned a Doble Customer Service Engineer, who will provide analysis of test results, training, advice and technical support. You'll have an additional engineer on your team for a fraction of the cost.

Our application support is designed to answer your questions, not just provide you with numbers. Doble's Customer Service Engineers will analyze and decipher the test results of your device, so that they are clear and easy to understand.

Doble's Customer Service engineers will provide you with status and condition reports for your device based on standardized test procedures. Our engineers are here to help you manage your appliance for a long and stable life. In the event of an emergency, Doble's Customer Service engineers are available 24 hours a day.

Part of the service contract includes five days of on-site training at your facility, guided by Doble's Customer Service Engineer. One-on-one training sessions are taught on testing theory and techniques. Field training is also provided.

The consulting services of Doble's Customer Service engineers will help you with questions like these:

• In what condition is my equipment?
• When should I repeat the tests?
• What inspection tests should I carry out?
• What maintenance should I perform and when?
• Have other services experienced the same?
• Should I take this switch / nozzle / transformer out of service or leave it in service?

It is the duty of the Customer Service Engineer to ensure that your Doble equipment and test support needs are met. Having a Customer Service Engineer to work with you whenever you need them is one of the many benefits of the Doble service agreement.