Job Descriptions: Technical Support

 Technical support is a range of services through which assistance is provided to users when they have a problem when using a product or service, be it the hardware or software of a computer from an Internet server, peripherals, electronic items, machinery, or any other equipment or device. Technical support can be provided by various means, including email, chat, application software, faxes, and technicians, although the most common is telephone. In recent years there has been a trend towards remote technical support provision, where a technician connects to the computer using a remote connection application that has the ability to store many jobs in memory application support engineer.

 Support engineering 

PC and network maintenance domain administration, servers and antivirus mcafee client, telephony Avayas one x switches, CCTV ip and local network cloning process using ghost, script to execute tasks and remote installations administration of lansweeper. Administrative sap management for execution of incidents interaction with customers in English for software application and communication app, ignition taks application and communication within windows task management.

EXPERIENCE

Experience required to do the job satisfactorily. It can be acquired inside and outside the Institution. Includes total or essential experience.

From 1 to 3 years

SPECIALIZED TECHNICAL KNOWLEDGE Specialized

technical knowledge required to fulfill certain functions. For example: Programming and systems analysis, financial knowledge, human resources, scientific research techniques and methods, turning, welding, etc.

Up to 1 year in positions that require specialized technical knowledge

ADAPTATION AND MANAGEMENT TIME REQUIRED BY THE POSITION

Amount of time required in the performance of the position so that the person (with the appropriate education and experience) can acquire the skills and knowledge to carry out their work satisfactorily. (Policies and procedures of the position and of the company, organizational structure, etc.).